Our promise
30-day money-back guarantee.
If your dog doesn't love their chews — or you don't see a difference within 30 days — we'll refund every cent. No questions, no return shipping fees.
How to return
- 1
Email us within 30 days
Send a note to hello@pupproven.com with your order number. No forms, no phone trees.
- 2
We'll send return instructions
You'll get a prepaid label within one business day — even for opened jars.
- 3
Get your refund in 3–5 days
Once we receive your package, we issue a full refund to your original payment method.
What's covered
- Every single jar — opened or unopened
- Bundles and subscription orders
- Damaged or incorrect shipments (we'll replace immediately)
- Prepaid return label included in every box
Still have questions?
Email hello@pupproven.com and a real person will get back to you within one business day.